By clicking on the ‘Confirm’ checkbox on sign up via our web (www.hoomwork.com) or mobile app, you are accepting and agreeing to our privacy practices described in the notice.
This Privacy Notice applies to the information you provide to us after being presented with or directed to this Privacy Notice. This could be, for example, when you share your information with our call center representatives or send us a letter via postal mail.
Information we collect and how we use your information
We collect and store your information for several purposes. When and how we use the information collected depends on needs or your usage. We want to be transparent about the information we collect and we may anonymize your information for any purpose permitted by applicable laws.
|How we use the information you provide to us||Why we collect it|
|Registration & Authentication||We collect your name and contact details to create your account and verify the details. This information is necessary for the adequate performance of certain services and offerings on the site and the app, and to fulfill our contract with you at the time of placing an order. We share your mobile number with the mobile network provider to verify your number.|
|Sending You The Account Information||We need your name and contact details to deliver important account information to you, such as payment confirmation and notices, changes to account settings, and notices about the Site, the app, or the terms and policies that applied to them.|
|To Offer An Improved User Experience||We use your communications and contact history, as well as other information such as additional profile information, to operate, protect, improve and optimize the site and the app and to personalize and customize your experience. We have a legitimate interest in improving the Site and the app, as well as user experience.|
|Analytics,Training And Quality Assurance||We may use the information you provide, to train our staff, improve our services, and perform other internal analytics and performance monitoring. This processing can be according to your consent or according to our legitimate interest in detecting and preventing fraud and improving our services and offerings.|
|Communication, Marketing, And Advertising||We may use the information you provide, to deliver and personalize our communications with you or other promotional activities. This processing can be according to your consent or under our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.|
|How we use the information we mechanically collect||Why we collect it|
|To Provide Customer Service And Process Returns||We use your saved products to help you make a purchase, and your purchase history to uphold our contract with you and ensure that you've had a great customer experience.|
|To Offer An Improved User Experience||We use your log data and device information to operate, protect, improve and optimize the site and the app and to personalize and customize your experience. We have a legitimate interest in improving the site and the app, as well as user experience.|
|To Create And Maintain A Secure Environment||We have a legitimate interest in protecting the site and the app, to comply with applicable law and to measure the adequate performance of our contract with you.|
|Analytics, Training And Quality Assurance||We may use automatically-collected information to train our staff and perform internal analytics and performance monitoring. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.|
|Communication, Marketing, And Advertising||We may use automatically-collected information such as cookies and similar technologies to provide the most relevant advertisement to you. This processing can be under your consent or according to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.|
namely third-party services (such as if you link, connect, or log in to the site or the app with your Google, Facebook, Instagram or Twitter accounts) or other sources (e.g. your contacts or brands we partner with)
|How we use information from third parties||Why we collect it|
|Registration And Profile||We will use information from third-party services if you register with us using another service, such as Facebook. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile.|
|Communication, Marketing, And Advertising||We may use the information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be under your consent or according to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.|
|Non-Member Referrals||We may obtain your information from a friend or other contact who wants to invite you to use the site or app. We will use your information to facilitate your invitation and administer our referral program.|
|To Create And Maintain A Secure Environment||We may obtain your information from third-party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.|
We share your information with the following categories of recipients as an essential part of being able to provide the Site, the app and related services, including customer service, to you:
We share client information (full name, address, email address and phone number) with trade businesses & tradesmen that respond to a client’s request for services. Trade Businesses must comply with the Trade Business Code of Conduct concerning how they deal with clients and use client information. Here we are using your information to fulfill our contractual obligations to you.
We share Trade Business’s information (name, full address, email address and phone number) with clients when they respond to a request for services. Here we are using your information to fulfill our contractual obligations to you. In the event of a dispute between a client and a trade business or tradesman, we will make available any other personal information we hold on a trade business that is appropriate to that dispute and may, in our judgment assist in the fair and reasonable resolution of that dispute.
"Brand Partners" are third parties that we work with, who offer products or services that may be useful or of interest to you. Our Brand Partners are carefully selected reputable organizations whose privacy policies we believe are consistent with ours. Such organizations may include other retailers and magazine publishers.
You have a choice whether to allow us to share your information with our brand partners for their direct marketing purposes when you create an account. You can always opt-out of our sharing of your information with our brand partners by sending us an email at firstname.lastname@example.org or by unchecking the box in your preferences.
We implement physical, technical, and organizational security measures designed to safeguard the personal information we process through our Services. These measures are aimed at providing on-going integrity and confidentiality for your personal information. We evaluate and update these measures regularly. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.
We retain your personal information for as long as we have a relationship with you. When deciding how long to keep your personal information after our relationship with you has ended. We may also retain records to investigate or defend against potential legal claims. We will also retain information on all trade professionals to help us prevent fraudulent activity e.g. trying to be trying to open multiple accounts.
You have the following rights related to the information we maintain about you:
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We use the following cookies:
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